Download button is disabled - Recustom Help Center

Before content can be downloaded, it must first be rendered (prepared for download). Rendering can take anywhere from a few seconds to a few minutes, depending on the length of the content.

If the Download button is disabled, the content may be stuck in the rendering process.

If you created the content, try restarting the rendering process by making a small edit—for example, retyping a letter or adding a space. Then wait a couple of minutes and check the Download button again.

Be sure to check the Download button in both places:

On the content card
On the preview page

If the Download button is still disabled in both places, please contact us for help.